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Terms and Conditions for Mivelu Plus

Last updated: 26 October 2026

The German version is binding. This translation is for information only.

1. Who we are and what these terms cover

1.1 Mivelu is provided by Provem Digital GmbH, Arnethgasse 40/6, 1160 Vienna, Austria. Company register number FN 578243 h, Commercial Court of Vienna. VAT ID ATU78026789. Managing directors: David Jovanovic and Maciej Dzialoszynski. Email: office@provem.at. Phone: +43 6767 833 168. Below, "we".

1.2 These terms apply when you buy Mivelu Plus through our website or the web app (app.mivelu.com). In that case we are your contract partner and seller.

1.3 If you buy Mivelu Plus in the iOS app through Apple (in-app purchase), your purchase contract is with Apple. Payment, renewal, cancellation and refunds are then governed only by Apple's terms. You can only cancel and request refunds through Apple. The free trial is then an introductory offer from Apple; you cancel it in the iPhone settings. Clauses 7 to 14 of these terms (service, use, AI, liability) also apply to you.

1.4 We only offer Mivelu Plus to consumers, meaning people who use it mainly for private purposes. Our offer is aimed at customers in Germany, Austria, Switzerland and Poland.

1.5 Customers' own terms do not apply.

2. What Mivelu and Mivelu Plus are

2.1 Mivelu is a digital journal for iPhone and the browser. Mivelu Plus is the paid subscription for Mivelu. It starts with a free 7-day trial (clause 5.2).

2.2 Mivelu Plus includes in particular the AI features that run on our server:

End-to-end encrypted sync between your devices is not part of Plus. It keeps running after the trial or subscription ends. You will find the current description on the order page.

2.3 To use the AI features you need to switch on "Mivelu may listen" in the settings and be at least 16 years old (see clause 3). Without this setting you can only use Plus in a limited way.

2.4 Your entries are never locked. If the trial or your subscription ends or a payment fails, you can still read, write, export and delete all your entries. They stay encrypted on your devices, and encrypted sync between your devices keeps running. We do not delete any data because the subscription ends. Without an active subscription or a running trial, however, there are no AI features on our server any more: no feelings analysis, no memory pictures, no patterns and insights, no "Think deeper", no memory, no task suggestions and no AI transcription.

2.5 A subscription belongs to one Mivelu account, which is linked to your email address. It applies in all Mivelu apps (iOS and web), wherever you bought it.

3. Age and account

3.1 You may use Mivelu from the age of 16, including the AI features.

3.2 You can only buy Mivelu Plus on the website if you are an adult. If you buy Plus in the iPhone app through Apple, Apple’s rules apply, for example Family Sharing with Ask to Buy.

3.3 Your details must be correct, especially your email address and age. Keep access to your account and your devices secure.

3.4 Important note on encryption: your content is encrypted so that we cannot read it. This also means we cannot restore it if you lose all paired devices and the key. Export your entries regularly.

4. How the contract is made

4.1 On the order page you choose a plan, sign in with your email address and are taken to our payment provider Stripe. There you enter your payment details, also for the free trial. You are only charged when the trial ends. Before you submit, you see the plan, price, term and renewal once more and can correct your input.

4.2 By clicking the button "Subscribe – pay after 7-day trial" you make a binding offer. The contract is made when we confirm the order by email or unlock Plus, whichever happens first. It starts with the free trial.

4.3 Before you buy, we ask whether Plus should start straight away. The withdrawal information explains what this means for your right of withdrawal.

4.4 The contract language is German; for consumers in Poland it is Polish. We store the contract text. You receive the terms, the withdrawal information and the order confirmation by email. You will find the current version of these terms at mivelu.com/en/terms.

5. Prices and payment

5.1 There are two plans:

All prices include statutory VAT.

5.2 Free trial: Mivelu Plus starts with a free 7-day trial. You can cancel at any time during the trial (clause 6.4); you then pay nothing. If you do not cancel, the trial turns into the chosen plan automatically when it ends, and the first payment is due when the trial ends. If you buy through Apple, the trial is an introductory offer under Apple's terms (clause 1.3).

5.3 You pay through Stripe. Depending on your country, credit card, debit card, PayPal, Apple Pay, Google Pay and, in Poland, BLIK are available, also for recurring payments. The amount is charged in advance at the start of each billing period, the first time when the trial ends. Stripe processes your payment details; we do not store them.

5.4 Price changes only apply to a running subscription if you expressly agree. We tell you by email at least 30 days in advance. If you do not agree, the subscription continues at the old price. We may then cancel it at the end of the current billing period, but not before the planned price change.

5.5 If a payment fails, we try again and let you know. If the payment still does not come through, we pause the AI features of Plus. Your entries stay available (clause 2.4).

5.6 You receive invoices by email and in the Stripe customer portal.

6. Term, renewal and cancellation

6.1 Monthly plan: the term is one month. It renews automatically for one month at a time unless you cancel. You can cancel at any time with effect from the end of the current month.

6.2 Annual plan, first year: the term is twelve months. You can cancel at any time with effect from the end of the twelve months.

6.3 Annual plan, from the second year: if you do not cancel, the subscription renews for another year at a time and is billed at the annual price. From the renewal onwards you can cancel at any time with one month's notice. We refund the amount already paid for the time after the contract ends on a pro-rata basis.

6.4 How to cancel:

This also applies during the free trial. We confirm your cancellation by email straight away, with the date and the end of the contract. You cancel a trial through Apple in the iPhone settings (your name → Subscriptions).

6.5 After canceling, you can keep using Plus until the end of the paid period. If you cancel during the trial, it keeps running until its end, on the web just as with Apple. Nothing is charged and the subscription does not start. After that, the AI features stop (clause 2.4). Your entries are kept.

6.6 If you delete your Mivelu account, a subscription bought through the website ends immediately, also during the trial; nothing more is charged after that. A subscription through Apple does not end this way: you cancel it yourself in the iPhone settings (your name → Subscriptions); the app reminds you of this when you delete your account.

6.7 We may cancel the subscription with one month's notice to the end of a billing period. We refund any amounts already paid for the time after that.

6.8 Either side may terminate without notice for good cause. Good cause for us is, for example, a serious breach of clause 8.

6.9 Your statutory right of withdrawal is not affected (see the withdrawal information). The withdrawal period starts when the contract is made, that is, when the trial starts. Neither the change from the trial to the paid subscription nor an automatic renewal creates a new right of withdrawal.

7. Our service, updates and changes

7.1 We provide Mivelu Plus as described when you ordered. We deliver the updates needed to keep Mivelu in line with the contract and secure (§ 327f BGB).

7.2 Mivelu runs over the internet and on third-party services (e.g. servers and AI providers). Short interruptions for maintenance or faults cannot be fully avoided. We keep them as short as possible.

7.3 We may change Mivelu Plus for a valid reason, for example new technology, a change of AI provider, security reasons or new laws. Such changes cost you nothing extra. If a change affects your use more than only slightly, we tell you in good time beforehand. You can then end the contract free of charge within 30 days (§ 327r BGB). We refund the amount for the unused time.

8. Fair use

8.1 Mivelu is meant for your personal use. You may not pass on or sell your account.

8.2 You may not misuse Mivelu. In particular, this means: no attacks on our systems, no automated mass requests, no getting round quotas or age limits, and no content intended to make the AI produce unlawful results.

8.3 There may be reasonable usage limits for AI features so that the service works for everyone. We show them in the app.

9. AI features: what they can and cannot do

9.1 The analyses, pictures and suggestions are created automatically by an AI. They can be inaccurate, incomplete or wrong. Check them before you rely on them. Memory pictures are AI-generated and do not show real events.

9.2 Mivelu is not a medical, psychological or therapeutic service. Mivelu does not make diagnoses and does not replace help from a doctor, psychotherapist or other professional.

9.3 If you are feeling very bad or are thinking about harming yourself, please contact people who can help straight away:

Mivelu does not monitor your entries and cannot call for help in an emergency.

9.4 How we process texts for the AI is explained in our privacy policy.

10. Your content and rights of use

10.1 Your entries belong to you. We only get the rights we technically need to provide Mivelu to you, for example to transfer and store encrypted copies.

10.2 You may freely use AI results, including memory pictures, for private purposes. We claim no rights in them against you. Whether such results are protected by copyright at all is legally unclear. We therefore do not promise that they are protected or that they do not affect third-party rights.

10.3 For the term of the contract you get a simple, non-transferable right to use Mivelu. All other rights in the app, the brand and the design remain with us.

11. Warranty

Your statutory rights for defects in digital products apply (in Germany §§ 327 ff. BGB, in Austria the Consumer Warranty Act, Verbrauchergewährleistungsgesetz). Please report problems to office@provem.at.

12. Liability

12.1 We are liable without limitation

12.2 For slight negligence we are only liable if we breach an essential contractual duty. This is a duty without which the contract cannot be carried out properly and which you can normally rely on. In this case liability is limited to the foreseeable damage typical for this kind of contract.

12.3 Otherwise our liability is excluded. This also applies to our employees and agents.

12.4 For data loss we are only liable to the extent that the loss would also have occurred if you had backed up your data regularly (see clause 3.4).

12.5 Your statutory rights under clause 11 are not affected.

13. Changes to these terms

We may only change these terms for a valid reason, such as new laws, court rulings or new features. We do not change the service or the price this way (clauses 5.4 and 7.3 apply to that). We send you the changes by email at least 30 days in advance.

14. Governing law and place of jurisdiction

14.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

14.2 If you are a consumer living in another country, you keep the protection of the mandatory consumer protection rules of your country. This choice of law does not take away any rights your home country's law gives you.

14.3 You can sue us at our registered seat or where you live. We can only sue you where you live.

15. Dispute resolution

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration body (§ 36 VSBG / § 19 AStG). If there is a problem, write to us at office@provem.at. We are happy to find a solution with you.

16. Final provisions

If a clause is invalid, the other clauses remain valid. The statutory rules take the place of the invalid clause.